Where is the Money

All that’s needed is the Makro account number Capitec deposited the R1400,00 On 8-6-2020 I made an online purchase to Makro. Unfortunately, I am new to online purchasing and in a nutshell, money was deposited into a Capitec account {(The wheel, Durban branch)the rep Thabi}and try as much as I want Capitec is unable to or will not give the account number of the Makro account number R1400 was deposited into. I have emails and screen prints to back up this request for Capitec to give the Makro account number the money was deposited into. In my opinion, there seems to be something sinister, because Makro cannot find the payment, Capitec purports to have deposited the money. Although I have what seems to be a statement. 6 visits requesting assistance from Capitec has been fruitless. I have also tried to email the exact format Makro need to see the money was deposited and given an email address which has bounced back with no such email address viz. ***