Where is the duplicate charge ?

I need assistance with an issue involving EasyEquities I made a duplicate purchase as the Capitec App prompts you to provide the pin twice , next thing you know you’ve made a second payment. I have no problem with that but now that second amount is not even reflecting as a share I have purchased but at the same time it’s not reversed . Where is it ? I have reached out your WhatsApp number and I was told to reach out to Easyequites, I got no response from *** .

And I reached out to *** and I am just getting automated responses