😠Where is the customer service 😠

Today I had to walk home as I was informed that a double debit on a Capitec funeral policy couldn't be processed, but would take around 3 to 4 working days. I could not do a reversal on the app, so I borrowed taxi fare to visit the Vaal mall branch. All in good spirits I assumed that i would received a refund and go back home. To my disappointment was told they can not refund me immediately. They say i must wait for 3 to 4 days. This transaction of double debit happened on the 09/09/2021. I gave it a few days to refund but it was not done. So i went to the branch today. according to my knowledge who ever was responsible for balancing the debits orders was to refund my money. When i refused to leave without my money i was told that the person who may authorize the refund does not work on Sunday. No call was made to this person who could have authorized my money and resolve the issue first thing in the morning tomorrow. So off i went walking back home with an empty stomach as I only had enough for one trip to the mall and get my money to buy a few essentials and go back home.