WHERE IS THE CLIENT CARE CAPITEC BANK?

The bank who doesn't protect their clients. I was ****med while doing an online purchase. No sms feature from the Capitec banking app to confirm the amount. So when I saw the amount taken from my account I was shocked. Needless to say tickets for a local show that were supposed to cost R1400 cost me R4700. Capitec has been 'busy' with my query since February 2nd. Just received the first call that was initiated by them to tell me they can't help me. Where are the client's rights? I've provided all the proof that this company "Viagogo" is known for their ****s. The bank needs to protect the client FIRST.