Where is Simplicity #AskWhy

I received an sms to update my residential address though I thought why because it hasn't changed. Off to Capitec I went. But my proof was exactly 3 months and it was rejected. I argued that I am not opening an account but simply updating the address that hasn't changed anyway. But it was not to be heard and out of anger I said I am not going to come back and they can close the account for all I care. I mean we have mail delivery problem with the post office.<br> <br> 2 weeks later I swallowed my pride and went back with the latest proof. This time I forgot my ID and they told me they are not going to help me without my ID. I argued that my drivers license was also a valid form of identification and I always have it with me unlike my ID. Besides, they have a picture of me on the system, fingerprints and all for identification but nah they needed my ID. I pleaded, explained that it is highly unlikely that my ID will change but my address maybe although it hasn't. I called their call centre and they were just as unreasonable, asking why is it difficult for me to take my ID to the bank. Now I #AskWhy my ID and not my drivers license? Where is Simplicity in this??? I #AskWhyNotSimplifyBanking