WHERE IS MY MONEY?

The service I received after my money disappeared in an ATM is quiet disappointing. I called three times and on on the third call I got a response that was not even effective. I collected a cashsend on a Capitec ATM at Kenworth Spar and tried to deposit it in my account thereafter. Whilst doing this, the ATM took too long to load and then cancelled my transaction without returning back my money. I called and called only to be told that I have to wait for 24hrs before I can be assisted. This has honestly been frustrating and I am very disappointed in Capitec.