Where is my money?!

I contacted Benita Sutton on 24 August 2020, as Capitec did not refund my Checkers Sixty60 reserve. I included client care in my more recent e-mails. To date, I have not received a reference number for my request. I've asked for manager details as well, and still no response. The amount I am owed is over R2,000.00. I can't contact the ombudsman as I need to contact the complaints department first - Capitec does not have that e-mail address on their website, as far as I can see. So what now. Sick of incompetence / pathetic service.