Where is my money???

I'm writing this review out of frustration with Capitec Forex. I have sent numerous emails trying to get any sort of response from them to advise me when the money I have transferred will reflect in my account. It's past its normal due date. It's over a week and I have not been able to get any attention/explanation from them. I'm worried and frustrated. What should one do from here??? And to see other reviews from other bank account holders with the similar experience is disturbing. Why offer a service you clearly can't manage???