KN
Khanyisile N

1 reviews | Active since May 2016

29 Nov 2016, 11:16

Where is my airtime and money

<p>I bought airitme this morning for my telkom number, after a few errror messages upon the last step of purchase, i got a message that R100 had been deducted from my account however there is no airtime, kindly refrain from trying to lose customers in the way your service never works when we nèed it to the most. If its not your low quality card needing to be changed every year AT A FEE, then its this, im tired of this, return my money now</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply29 Nov 2016, 13:21
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply29 Nov 2016, 14:41
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Pheliwe Baartman

Complaint Management

Capitec Bank