Where do you send your managers for training?

My husband app**** for a loan at Capitec bank on Saturday the 7th of November. The loan was pre-approved they just needed to confirm employment. So my husband took off work to go in again on Monday at 16h00 to sign the necessary documents. When we arrived there we were told the work number does not work.... but after a while we actually discovered that the bank's lines are off. The manager was not helpful at all. She tried to email the other branch which after they let her know the no. Does not work. I phoned from a cellphone to my husband's work where it rang and was working perfectly. The manager in question was not friendly and did not make any eye contact with me which to me is unacceptable..... a manager is the first and last impression. After asking the consultant what other choices we have she couldn't't answer me. Us as clients felt very unimportant and as just another number. In Pretoria we used to get excellent and efficient service EVERYTIME!!! And after everything we still do not know where we stand.