Where did my money dissapear to?

I am deeply disappointed with the service I received from Capitec Bank recently. Twice now, I've encountered issues with transactions at MRP where my card was declined, yet money was deducted from my account.

The first instance occurred when I attempted to purchase items at MRP. Despite my card being declined, the money was subtracted from my account. The cashier assured me that the funds would be reversed, so I made the payment again. However, even after two days, the reversal hadn't occurred. When I revisited the store, they claimed only one transaction went through their system.

Thinking it might be a one-off issue, I tried purchasing a bag on another occasion, only to face the same problem: money deducted from my account, yet the transaction showed as declined on MRP's end.

Frustrated and seeking answers, I visited the Capitec branch in Mall of Africa. However, instead of assistance, I encountered rudeness from the assistant, who made me feel like I was being unreasonable for seeking clarification.

It's been days, and the deducted money has not been reversed, nor do the transactions reflect on my statement. Capitec Bank's lack of resolution and poor customer service have left me deeply dissatisfied and questioning the integrity of their banking system.