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Sanette S

1 reviews | Active since Jul 2011

07 Nov 2025, 11:01

Whatsapp ***** support channel is pathetic.

I experienced three *****ulent transactions on my credit card this morning and tried to report them via your WhatsApp channel. Unfortunately, the process has been extremely frustrating. It took 30 minutes to receive three questions, and then I received no response. I’m now dealing with the third person and had to wait another eight minutes for a reply. How serious are you about your business? Do you understand that people have jobs and can’t stay on their phones all day? How long should it take to log a *****ulent transaction on WhatsApp? The answers I received were completely unhelpful. If your agents are juggling multiple chats at once, then don’t offer this service. Now I’m being told to visit a branch, which defeats the purpose of having WhatsApp support. Honestly, I don’t understand why you offer this service if it’s so ineffective. It feels like a complete waste of time.

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Replies (2)
Capitec Bank
Capitec Bank's reply07 Nov 2025, 12:43
Official
Good day Sanette We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
SS
Sanette S's update10 Nov 2025, 09:17
Reviewer Update
Good morning. I rushed back to the office as I had meetings to attend to Friday afternoon. I received calls which I couldn't answer. Saw an email now saying if I don't respond within 48hours the case will be closed. The amounts have actually now been deducted from my account. Why were they not placed on hold. Will I also be refunded the R2's that has gone through my account as they tried a few more times but it exceeded my daily limit.