WhatsApp chat helpline useless

I have been having issues with my App not opening the past 2 weeks. Eventually get told to go to the branch. I go to the branch and the app still doesn't work, so I asked for my online banking to be activated again. Told they cannot do it I need my app. Contact the help centre WhatsApp and again tell them the same thing, send the same screenshots etc. ask for online to be activated and told to go to the branch. Didn't have these issues with online banking and asked to only have online banking activated the app is useless. Told go to the bank. I'm having to take off work for a run around. I am unable to buy my groceries online, unable to do any payments of bills. I do not have a Capitec ATM near my employment to go do it there.