ZM
Zanele M
1 reviews | Active since Jan 2019
17 Jan 2019, 13:27
What’s with the appalling service being provided?
It’s been a week and cousin is yet to get a response on her application. She’s called in countless times to get an update but has been sent from pillar to post and given excuses. Where’s the difficulty in picking up a phone, sending a text or email to approve or decline her?
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
17 Jan 2019, 15:56I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Pheliwe Baartman will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply17 Jan 2019, 15:56
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Pheliwe Baartman will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
22 Jan 2019, 07:38Good day
We tried to contact you on numerous occassions to no avail. We have sent an email to your email address.
Kindly make contact with us urgently.
Complaint Management
Capitec Bank
We tried to contact you on numerous occassions to no avail. We have sent an email to your email address.
Kindly make contact with us urgently.
Complaint Management
Capitec Bank
Capitec Bank's reply22 Jan 2019, 07:38
Official
Good day
We tried to contact you on numerous occassions to no avail. We have sent an email to your email address.
Kindly make contact with us urgently.
Complaint Management
Capitec Bank
We tried to contact you on numerous occassions to no avail. We have sent an email to your email address.
Kindly make contact with us urgently.
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
22 Jan 2019, 12:12Good day
As confirmed via email, i now teust that the issue has been resolved.
Complaint Management
Capitec Bank
As confirmed via email, i now teust that the issue has been resolved.
Complaint Management
Capitec Bank
Capitec Bank's reply22 Jan 2019, 12:12
Official
Good day
As confirmed via email, i now teust that the issue has been resolved.
Complaint Management
Capitec Bank
As confirmed via email, i now teust that the issue has been resolved.
Complaint Management
Capitec Bank