Whats the use of this ClientCareCentre@capitecbank

I requested that my residential address and postal address be changed, I attached proof of the residential address. I requested for a statement as I requested one when I went into the BRANCH on the 06.01.2015 and I was not happy with the service I got as I requested to know what my outstanding balance on my loan was and the lady that assisted me informed me that she could only inform me of the loan amount I obtained.<br> So now I request it from Customer care they request that I need to go into the BRANCH. so how will i be assisted if the first time i was told that she cannot assist. Branch in JHB CBD.<br> <br> So i dont know now .....