GT
GRAHAM T

1 reviews | Active since Jul 2013

03 Feb 2015, 13:48

WHATS THE USE OF BANKING WITH YOU!!!

I've been banking with you guys for a couple of years, paid up two loan accounts with you never missed a payment and now that I want to re-apply for a new loan you guys want to give me some story of what I earn and how I earn money. I've only been a loyal client towards you guys I don't want to deal with you guys no more im fed up you make a person go through so much to get the relevant info and then you say you cant help. This is pathetic for a financial provider like yourselfs. You guys have to go back to the drawing board as Im not the only client you'll be losing.<br> <br> Thanks for this sh*t service, worst bank ever!

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Feb 2015, 15:26
Official
Hello GRAHAM1989,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Bianca Pieterse
Complaint Administrator
Capitec Bank