sA
salomien A

1 reviews | Active since Jul 2016

28 Nov 2016, 09:24

whatever bank

<p>After chaning to Capitec bank being convinced its the right bank for me i am so dissapointed, after down loading their application on my Tablet I went to Capitec on Saturday 26-11-2016 to activate my online banking from my phone. The assistant that helped me did not seem to know what was what when it came to activating my profile and wnet on her merry way of getting information from someone else leaving me sitting there for 10min. After coming back i was told my samsung tablet does not with their app i called the manager on duty and was told the same story as if they are a phone shop?????? So what is the use of having an account with them if my tablet is to outdated for their app. Closing my account going back to FNB. Very dissapointed!!!!!!!!!!</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply28 Nov 2016, 10:41
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply29 Nov 2016, 08:47
Official

Good day

We tried to contact you however there was no response.

Kindly contact our Complaints line on ***and refer to reference ***1.

Complaint Management

Capitec Bank