What ticketing system?

I had really bad service at the Hartbee****rt branch this afternoon.

I took ticket 42 and sat down to wait. I could see the branch was busy, so I had no problem waiting my turn.

After I’d been sitting for a while, a man walked into the branch. It was my turn next. Soon after, a desk became available and the man got up and simply went over, sat down and started being assisted.

I eventually got up, approached the desk and showed the staff member my ticket (42). The man's ticket was lying on the desk - clearly showing 43. The staff member said nothing. There was no explanation or even an apology.

I ended up leaving without being assisted.

I understand that branches get busy, but if you have a ticket system, customers who follow it shouldn’t be ignored while someone who has just walked in gets helped.

I’m now planning to go to another branch tomorrow to close my Capitec account. I know one account probably doesn’t make much difference, but I don’t think this kind of service is acceptable.