What purpose does the Capitec Calll centre serve?

I have almost had enough.<br> <br> I wanted to shop online and forgot my SecureCode but not even the agents could help me retrieve it.<br> <br> After banking with Capitec for a few years,I cant help but feel hopeless when I need something from them.<br> <br> One has to go to the branch for every silly little thing like registering for cell-phone banking,internet banking etc.<br> <br> There's nothing that the Call centre agents can help you with except tell you that you have to go to the branch!!REALLY???<br> <br>