What must I do??

I apply for a MasterCard Secure Code by Capitec Bank MasterCard Secure Code, after 10 times reset my account reset the application reset everything from one manager to the other I still get the same message all the time for 10 X Your account has been suspended Please contact your bank using the phone number printed on the back of your card ***this service telling me you need to go into your bank done that also 10 times still getting the same thing why cant this problem been solve it irritates me cause come back sir bring your laptop and the message remain the same Your account has been suspended <br> Please can we get this fix it feels like everyone just passing the buck