What makes this situation even worse is that this was my last money. I depended on that money, and now I am left without it because of a problem with the Cash Send service. This has caused me a lot of stress and inconvenience.

Yesterday I made a Cash Send transaction, but when I went to withdraw the money, I was told that the voucher could not be redeemed. The money had already been deducted from my account, but I could not access the cash.

This is very frustrating because I trusted the Cash Send service to work, and now my money is unavailable. I would like Capitec to explain what happened and assist me in getting my money back as soon as possible.

I hope this issue is resolved quickly because this experience has been extremely disappointing.