JO
Jan O

1 reviews | Active since Aug 2013

01 May 2017, 07:42

what is the use of being save

<p>On Thursday I miss place my wallet and use my app to block my card thinking its the safest thing to do. I found my wallet the same night so I went Friday morning to have my bank card cut infront of me. How is it that one of the best bank in South Africa doesnt have an option where you can stop your card when its lost just to stop it and can be reuse. After I stop my card on my app I still saw my card no and since i have stop my card I'm unable to receive money in by *120*</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply02 May 2017, 09:55
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank