SM
Stella M
1 reviews | Active since May 2016
03 Dec 2025, 19:11
What is the fn point of a selfie feature that never works!
Can you please shove your selfie feature? I am ill and have extreme side effects from Covid and now Im trying to make an urgent payment but your stupid selfie feature does not work. It never works!!!!!! If this is not sorted out right now, i am closing my account. Seriously, this is utterly ridiculous!
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Replies (3)
Capitec Bank's replyOfficial
03 Dec 2025, 20:36Hello Stella. We’re very sorry for the inconvenience and understand that this is frustrating, especially given your situation. The selfie verification is a security feature designed to protect your account and prevent unauthorized access.
Capitec Bank's reply03 Dec 2025, 20:36
Official
Hello Stella. We’re very sorry for the inconvenience and understand that this is frustrating, especially given your situation. The selfie verification is a security feature designed to protect your account and prevent unauthorized access.
Capitec Bank's replyOfficial
03 Dec 2025, 21:28You have not responded to us in a while, is there anything that we can assist you with further?
Please note, if you don’t respond to this chat, it will be closed in the next 10 minutes.
Capitec Bank's reply03 Dec 2025, 21:28
Official
You have not responded to us in a while, is there anything that we can assist you with further?
Please note, if you don’t respond to this chat, it will be closed in the next 10 minutes.
Capitec Bank's replyOfficial
03 Dec 2025, 21:48Thank you for contacting Capitec Bank, hope to chat with you soon.
No further response is required from you as our chat will now be closed and you will be taken to our Customer Satisfaction Survey.
Capitec Bank's reply03 Dec 2025, 21:48
Official
Thank you for contacting Capitec Bank, hope to chat with you soon.
No further response is required from you as our chat will now be closed and you will be taken to our Customer Satisfaction Survey.