what happened to good customer service?

Me and my husband both bank at capitec but yesterday 6/12/2015 changed our minds to maybe switch banks. The lady waiting for computer to start up and when it did she is taking personal phone calls on her cellphone and sending messages and we just have to sit and wait till she is finished. When I told my husband she is busy with customers and should not be on her phone she has a bad attitude and says excuse me and giving me bad look. And from there on she was so rude was not friendly to us and talking to us asif we are trash. I am sorry but if you work with the public you treat them with respect and you talk to them politely. Think is time to make a switch.