TR
Tshimangadzo R

1 reviews | Active since Feb 2015

02 Jun 2015, 09:04

What ********

Capitec decides to debit my original external account and the *******s again put their fat fingers into my capitec savings account. I am utterly disgusted. I am now sitting with a double deposit and this person at the call centre is telling me i must wait 24 hours then go to a branch to reverse the debit. ***!!! they will then charge me for the reversal which is not even my fault. I cant believe these pompous ***s!!! no1 bothers to communicate with me. i must call back after 24 hours to find out whats happening because apparently they cant see that naedo debit! i have never heard such ******** in my life. why dont they reverse they damn debit because they made it in the first place. now i must spend my money and time calling repeatedly and going into branches to get my OWN money back!!! I am done with this bank.

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Jun 2015, 12:24
Official
Hello tshimir08,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank