What an inconvenience!

My sister and I came in to their Pinecrest Branch over 3 weeks ago to close my late mothers account and have her funds transferred. This was meant to only take 7 days apparently and it’s been weeks with no update. We went again yesterday and in essence their consultants had no answers for us, neither did they have a reason why we hadn’t gotten the funds! They told us we’re missing a document that we had already submitted weeks ago. For the sake of peace, we submitted it yet again. They had said they’ll call us by the close of business with an update, but they didn’t. We are already facing bereavement, this run around is really draining.