What a welcome

Your employee that was supposed to welcome your clients into the bank between 0900am and 1000am Saturday morning on 29/10/22 was not very welcoming not what I'm used to when visiting your establishment - slouching and constantly on the phone- no smile I didn't feel welcome if I didn't need my card I would have turned around and left. She was literally on the phone whilst customers was coming in, maybe she is better suited in a non customer facing role. This feedback is for the individual.