What a way to start my business journey with your bank

What a way to start my entrepreneurial journey with such a bad service from Capitec.I went to Capitec branch in Thaba-nchu to open a business account of which the lady at welcoming zone blatantly told me they don't deal with business accounts if I want open or enquire about it,I should call.I then asked her if she can assist to explain a bit different accounts she said to me"no we don't deal with business clients at branch at all I don't know,please call them".I left then later decided to compare online with different banks then found Capitec online system very friendly and convenient then decided to open it immediately it was a smooth sailing.I also managed to download the app order the card.Later when I wanted to login it says my login details are wrong changed them it keeps on doing that.I wanted to go back to the branch then recalled that lady said they deal with business customers eventually tried to call with no luck feeling stucked and frustrated.I don't know how to fix my app is says blocked,bear in my mind I've already given my account number to customers and want to deposit money.Few days back got an email says my account will be soon closed of which yesterday got an email to say the account is closed.Few days after I opened my account got a survey I also pointed out on my issues but they never got back to me I mean why are you guys doing this surveys if you're not going to take them serious.I need an urgent intervention as this account has already been linked to my speed point,been given to customers and other important departments that I do business with.I know capitec doesn't really care about customers you can even see with the attitude of their staff members at the branch level but please kindly need intervention urgently.Why can't capitec have business managers like any banks after you open an account you automatically been assigned one then call to introduce themselves so that we don't struggle like this...?