What a shame

I am in total awe of a decision i made to recently move from FNB to Capitec bank. After being with fnb for 25 years and receiving ****py service i decided i am moving to Capitec .The transition was suppose to be smooth but somehow it did not end up that way .Last month i had to sort out debit orders that were not switched This month I had an altercation with a consultant in the loans department Anelisha fisher

I really feel like i made a big mistake moving . The consultant in question offered me an amount for credit and did not mention that it was subject to anything . I raised this with her manager. well its two days later now and no response. I must say i expected a different niche of service from the bank i moved away from

I am totally disappointed in your bank and its only two months of being with you .. The differentiating factor is and will always remain Great customer service. This is definitely lacking same as FNB.