What a Joke!!!!

Since Capitec took over Mercantile I have received pathetic service. I lost my debit card on my business account last week. I have been trying for days to get a new card issued. You need to use an online function to verify your ID. This function keeps failing. So, no matter which avenue I have tried. The Branch, my banker, the chat function on the web application, on a chrome browser... NO JOY!!! I am minutes away from closing my account. Over a period of a week Capitec Business Banking has not been able to help me order a new card. What a joke!!!!