What a joke!
Firstly we need to wait until the consultants finish chatting before we get service, then we need to withdraw money, but the card is damaged and the only solution is pay for a new card. They take your money when you withdraw, they take your money when you can't access your money and then they take your money when you want to close your account. For anyone even thinking about going to Capitec do not do it! And for anyone in need of assistance? Don't even waste your time. Capitec is a pathetic excuse for a bank and it need to be shut down for being this ridiculous.
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Zonke Sobekwa will be taking ownership of your complaint. Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Zonke Sobekwa will be taking ownership of your complaint. Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank