GL
Gcobani L

1 reviews | Active since Aug 2021

09 Oct 2024, 13:48

What a ****ed service by Capitec

On the 28th of August 2024, I renewed my license disc through the Capitec app. I paid R926. 70. On the app they promised that it's is gonna be delivered with 5 working days. Noone has contacted me eversince.

Early this month I went to Capitec branch in Cape Town CBD, the consultants seemed clueless. They launched a complaint, through this email: ***. They never, never responded to several email I sent to them.

The sad part I already got 2 R500 fines for expired disc. At least if I can get a refund.

0
Replies (1)
Capitec Bank
Capitec Bank's reply09 Oct 2024, 14:09
Official
Good day Gcobani. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank