What a disappointment journey we experience

You bank with them for years you will receive phone calls with officer for a personal loan or credit card. But now that we apply for a home loan they decline you. We app**** for a home loan via SA Home Loans and was declined just because he receive cash payments but once they request that it’s been deposit into his account and work needs to send letter we did all that, but still after us going the extra mile they still decline our application. We must be loyal to our banks but when you need them to assist you they are not there for you.