What a disappointment

Capitec Funeral has failed us. My mom is sick, got hit by stroke, so she can't walk, talk or do anything. I called the branch to check if I can be able to make payment in case last month was missed and I was told that they can't do anything about because she can't talk and I am not allowed to call or go to the branch on her behalf.

LIKE REALLY I DON'T NEED ANYTHING, I JUST WANT TO PAY THE POLICY THAT'S ALL. SO ALL THIS YEARS SHE WAS PAYING FOR ANYTHING NOW BECAUSE SHE IS SICK NO ONE CAN HELP TO PAY.

I'M SO DISAPPOINTED WITH CAPITEC