MS
Martha S

1 reviews | Active since Dec 2023

02 Dec 2023, 21:49

Westgate branch suspicions

I visited the Westgate branch in roodepoort near Standard bank and weird things have been happening since. First there was a sim swap done and money taken out of my account and my card details were used. I have never received a call asking me for details and no one has access to my card except the consultant on that day. I didn't make a big deal out of it and simply did a sim swap again and a new card. Please tell me how these *****sters now know i have money in my account and did a sim swap again as soon as money came into my account when nothing happened when i didnt put money in last month??? WHO IS MONITORING MY ACCOUNT?? I am not stupid, i know i was targeted because i am a senior citizen but i am not stupid, what guarantee do i have that my fingerprints were not compromised when i visited the branch and another finger print enrolled? Please investigate that branch because I have since changed my number but i will hold the bank accountable if mysteriously again a sim swap is done on this new number. I would really appreciate some feedback

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Dec 2023, 09:01
Official
Good day Martha We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank