Werner Schrader

I purchased data with my capitec app. As usual within seconds of buying i received my data notification from mtn. 40 min later i teceived a notification from capitec for the same data purchase. I called capitec client care and the consultant told me that must have bought twice because their app does not make mistakes and i must go to mtn to sort it out. Went to mtn and they said not their issue. Called client care again and after arguing and telling the consultant that I.T dept must look into this they did so...came back to me after 4 min of listening to ****py hip hop music and said that the two purchases was within 1 second of each other. The capitec app is designed to not allow an accidental double tap to avoid double purchases. So clearly the app was at fault... i now await the answer from capitec to reverse the second transaction. Its been 1/.5 half days so far waiting. Two things i learned... their customer care nr is not toll free( when you type in google search, toll free nr for capitec, it comes up with a number but its NOT toll free) and secondly i learned that technology do have glitches. I wonder how many people this has happened too?