Wendy Nguzo refusing to assist me

Very unhappy with the service I've gotten from Wendy Nguzo at Capitec bank. <br> <br> I'm trying to apply for a loan and it was requested I provide 3 months bank statements, ID and payslips. I sent this in on January 26th.<br> <br> I received a response from Wendy Nguzo that I need to provide January statements and payslips because she knows I've gotten paid either on the 25th or 26th of the month. (This is rude, insulting and ****py service).<br> <br> I then had to explain to Wendy Nguzo that I do not get paid until the 28th or 29th of the month and that I will not get a bank statement for January until early February. I sent screenshots of my transactions for January but of course this wasn't good enough for Wendy Nguzo . She wanted me to print out and scan those screenshots because for some reason wasting paper and electricity makes the bank statements more valid.<br> <br> When I stated this Wendy Nguzo decided she doesn't want to assist me.<br> <br> Not happy with this service in the slightest. <br> <br> Please have my query assigned to someone other than Wendy Nguzo who can assist me today.