Well you can go to another branch

Horrible service by Refilwe. She closed the doors after i walked into the branch where I intended making a deposit. When I was finished I realised since I have been battling to download the mobile banking app, let me add my Fnb account as a benefitiary so I may move my funds remotely. Refilwe gave me such a lame excuse that consultants have already signed off & the branch is closed & theres no one to help me whereas there was another customer being helped at that time. I asked her so if they have signed off can't they sign in & assist me to load a benefitiary but her response was that I can do on my own or you can go to another branch & immediately left my site. Is this the service I am paying for at Capitec? Is this worth it? How can getting rid of a customer & neglecting her needs be a priority? Refilwe & all the staff in the Secunda branch's service is pathetic & moving back to Fnb seems to be the best solution because I have never been in this position before. Bad attitude from the staff & no intervention from the colleagues or management it's horrible, pathetic, stinking & uncalled for.