1 reviews | Active since May 2023
Well done to South Africa's best bank _ Capitec
Capitec South Africa. Is holding my account ransom as well as me and my family. My account was reported for ***** by people that I got ****med along with on an investment platform that turned out to be a ****. As well as having been ****med , Capitec blocked my account as there were reports that I was the one who had started a ponzi scheme and conned people. My account was closed by Capitec SA on the 5th of May and I and to go and submit proof that I had not ****med anyone. In that Dane week I had a funeral to attend in the Eastern Cape , Had to end up borrowing money from a loan shark in order to attend the funeral. On Wednesday the 10th of May I went to Capitec in Strand to enquire about the status of the investigation _ and the the very helpful agent named Fransciuos advised me that the account was actually opened earlier that morning _ no one told me that or notified me and then the account was closed again after the initial investigation, pending another investigation as there was another person who came to report me /my account and just like that, it was again closed. Mind you i provided Capitec with all the evidence _ even gave them statements that they never asked for , I was also de*****ed in the process _ yet they are using me as scape goat. Today 16.5.23 I went to the Kuilsriver branch to enquire and I was handed the phone to speak to the person handling the case the case from Capitec head office Alicia Pritchard ( who sounded very nonchalant) about my case who could have not even in the least be bothered had this feedback for me ( this after she got the case file last week already and not made any contact with me ) and I paraphrase _ I could kick and scream all i wanted about my money bienh geld ransom by Capitec but I was never going to get it back unless I brought everyone of the 4 people who chose to report me as having de*****ed them _ one of them who has actually cone back to me and said that it was frustration that made him report my account. Alicia does not have any of that information or any of the previous evidence I submitted prior to having my account reopened before it was shortly closed again.
Alicia made me feel so small and so helpless and she was so cold about the whole thing basically telling me that I could forget about ever having my account reopened or getting any of the money in my account. Oh and they cannot tell me who the other people are who reported me because of popi act _ but I still need to bring their statements in order to get the account open.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
