CD
Charlene D

1 reviews | Active since Sept 2019

16 Sept 2019, 09:50

WEEKLY SALARY OF R1000.00 NOT *****!!!!!!! PLEASE HELP

MY SALARY GOT PAID INTO MY CAPITEC ACCOUNT WEEKLY IN 2017. I COULDNT DRAW MY SALARY AND WENT INTO THE BRANCH. THEY THEN TOLD ME THAT THERE WAS FRADULENT ACTIVITIES ON MY ACCOUNT AND THEN PUT A HOLD ON MY ACCOUNT. I HAD TO GET A LETTER FROM MY EMPLOYER STATING THAT THE PAYMENT MADE INTO MY SAVINGS ACCOUNT WAS MY SALARY. THIS HAPPENED WEEKLY. THE CONSULTANT AT CAPITEC CRESTA TOLD ME THAT FAURENSICS SAID THAT MONEY CAME INTO MY ACCOUNT WEEKLY AND WAS PAID *****ENTLY TO ME BY MY EMPLOYER FROM HIS ABSA ACCOUNT. THIS IS NOT TRUE. THIS IS MONEY THAT I WORKED FOR. MY SALARY WAS R1000.00 A WEEK AND WAS MONEY I WORKED FOR NOT MONEY THAT WAS PAID *****ENTLY TO ME. NOW MY NAME IS LISTED AT ITC AND I CAN NOT GET A PERSONAL LOAN. I HAVE THEN BEEN BACK TO THE CAPITEC AT CRESTA WITH NO LUCK. THEY CAN NOT HELP. EVERYTIME I HAVE TO GO AND GET ANOTHER LETTER FROM THAT EMPLOYER AND HAVE TO TAKE OFF WORK. THIS IS UNACCEPTABLE. IT WAS MONEY I WORKED FOR. PHONE ME ON *** TO HELP ME RESOLVE THIS MATTER AS I DID NOTHING WRONG. IT WAS MY SALARY!!!!!!!!!!!!!!!!!!!!!! YOUR URGENT ATTENTION WILL BE APPRECIATED IN THIS REGARD

0
Replies (4)
CD
Charlene D's update16 Sept 2019, 10:40
Reviewer Update
please assist in resolving this as i am listed at the itc which is not fair

Capitec Bank
Capitec Bank's reply16 Sept 2019, 14:03
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
CD
Charlene D's update20 Sept 2019, 11:14
Reviewer Update
A consultant from Capitec contacted us on Monday and said he will get back to my friend regarding this when he has finished with his forensice department. Until now nobody has contacted him. He said he will contact him still the same day. This is unacceptable. Being listed at itc for receiving your own salary. No this is not on. Contact him *** !!!!!!!!!!!!!!!!!
CD
Charlene D's update11 Feb 2020, 15:25
Reviewer Update
please assist with this. the reference no is ***6. your return automated email said a response will be given in 24 hours. it has since passed the 24 hour mark. can we get this sorted out as this was his wages that was paid into his capitec account. please re-instate his capitec savings account and update the credit bureau positively. his no is ***