Weakest bank and stupid procedures

One useless bank I have ever seen. I mistakenly send money to the wrong number on the 6 September 2020. I reported the incident the following day after noticing that the money was sent to the wrong number however I was told that there is nothing they can do because the person has used the funds. I insisted that they help me, I was advised to go to the small claims court and report the matter so that they will give me the letter of demand and send it to capitec. When I give them the letter they told me that it was a wrong letter the needed a court order. I showed the manager the email I received from capitec starting that they need a letter of demand. The letter was forwarded to their forensic department that has no responded and the person has not paid my account. People take our money from capitec and get away with it because of the useless systems and procedures of capitec