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Pretty M

1 reviews | Active since Jan 2024

30 Aug 2026, 03:01

Weak controls and useless solutions

Someone tried making online purchase using my card , only reason why the purchase didnt go through is because of insufficient funds. Tell me why the solution is stopping a card and paying replacement fee when its probably their stuff who tried to do this? Does this mean everytime my details is compromised i will have block and pay replacement fee for a new card? Its weak internal controls that we must pay for evertime

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Replies (1)
Capitec Bank
Capitec Bank's reply31 Aug 2026, 15:18
Official
Hello Pretty,

With reference to our telephone conversation/email correspondence.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.

Kind regards
Capitec Bank

Best regards,