We need our money!!!

My boyfriend and I have a 32 day savings account at Capitec in his name.

We contacted Capitec more than a month ago to notify them that we will need some of the funds released as we are currently facing financial difficulty.

It's been well more than 32 days and no funds were received. We have been to several branches where staff members promised to look into why the funds were not released and call us back. It's been weeks and no one has ever called us back and when we go to the bank we are given the run around.

Some staff members state that it was not processed correctly, others state we had to come and declare the funds when it was released.

Firstly we were never advised on a date to come and "declare" our money after we requested it be released from our savings. A manager at the Belleville branch promised to call us back yet we are to hear from her.

The service is putrid. I am disgusted by how this simple task is being handled. My faith in Capitec has been tarnished. What is the use of saving for a rainy day when trying to get your money will add an even bigger burden to your already heavy load.

Thank you Capitec, for simply ignoring your clients in need. I'm sure if it was a loan that money would have cleared with in a day.

It's easy to take and profit, but it's not easy to give back.

Disappointed.