We made arrangements...

We made arrangements with complaints department Abigal Van wyngaardt and we an arrangements too pay the laon and the arrears and she gave us an amount with how many months we need too pay extra too clear the arrears, we commicated via email Abigal Van wyngaardt response is very poor she don't keep us up too date she take days too reply an email and now after arrangements where made now she is telling us too contact collection department who knows nothing of our agreement with Abigal Van wyngaardt she don't know what she is doing un professional and disappointing very poor customer service how does she still have a job in that position its obvious she can't handle or do her work