MT
Mtakababa T
1 reviews | Active since Oct 2018
02 Oct 2020, 17:07
We demand better service please
Just when I was about to sing praises for what Capitec has done at Motse Wale Jane in Katlehong, I decided to reserve that compliment. Imagine having 4 ATMs but you can't deposit your cash. You are told that they can't get hold of people who have to reset or whatever it is that needs to be done to get the ATMs to accept cash. Come on Capitec you can do better than this. We cannot afford to have this kind of an inconvenience, not on the 2nd day of a month.
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Replies (3)Capitec Bank's replyOfficial
05 Oct 2020, 09:57Hi Mtakababa
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply05 Oct 2020, 09:57
Official
Hi Mtakababa
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
MT
Mtakababa T's updateReviewer Update
05 Oct 2020, 11:42Thank you for your quick response on the matter, I did receive a phone call from Cape Town, I trust that there will be an improvement especially on month end. Thank you for installing more ATMs, keep up the good work.
MT
Mtakababa T's update05 Oct 2020, 11:42
Reviewer Update
Thank you for your quick response on the matter, I did receive a phone call from Cape Town, I trust that there will be an improvement especially on month end. Thank you for installing more ATMs, keep up the good work.
Capitec Bank's replyOfficial
06 Oct 2020, 08:31Hi Mtakababa
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
We trust that your future association with Capitec Bank will continue to live up to your expectations.
Kind regards
Capitec Bank
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
We trust that your future association with Capitec Bank will continue to live up to your expectations.
Kind regards
Capitec Bank
Capitec Bank's reply06 Oct 2020, 08:31
Official
Hi Mtakababa
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
We trust that your future association with Capitec Bank will continue to live up to your expectations.
Kind regards
Capitec Bank
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
We trust that your future association with Capitec Bank will continue to live up to your expectations.
Kind regards
Capitec Bank
