We can't locate the money

Hello Azalea. I would appreciate if you send me an email that I can reply to. The reference number you sent me doesn't help my bank to locate the money because the money hasn't arrived and they can't track it backwards. So please track the transfer and find out where it ended up. And I still have no idea how you are claiming to have sent the money when you didn't even know what bank I'm with and my account number. I don't think it would arrive well just with my card number. Please figure this out. And send me emails or call me so that I can reply with an easier way not with Hellopeter again.