We are not stupid give us fair service

Appaling service at capitec bank southgate wow. So here is how their system works we all queue for 20 mins outside to get it in you get it if they know you, you are then given first preference which is nonsense. We are all in lockdown consultant 3 and 7 have their "people" who came in the morning apparently came in and were sent back, understood however it makes no sense why they were not allowed to just get in and not waste time in the queue like the rest of us. Consultant 7 for this day 14/05/2020 expalined about his client however the indian/colored lady consultant3 for this day decided to speak in afrikaans and ask the customer a coloured lady why did she queue and once she is done with one client she should just get up and come without her number being called. I'm pregnant i never complained about standing in the queue i never expected special preference why are we being treated like stupids is it because most of us in the bank are black did we look stupid to not understand what is going on? They should have had the courtesy to explain why this coloured customer for consultat 3 like consultant 7 is going in before us. We are not STUPID WE ARE ALL THERE FOR A VALID REASON AND REQUIRE GOOD SERVICE! CAPITEC SOUTHGATE OPPOSITE NEDBANK 14/05/2020 i had ticket 154 for the day transaction took barely 2 mins.