CB
Coenraad B

1 reviews | Active since Mar 2016

30 Jan 2020, 16:19

Waverley Plaza Capitec Bank

We are Brand new clients and I wanted to open bank account for all my employees, we waited half an hour at the front desk and no one was interested in us ,we asked another customer what and where can we go to open bank accounts he was very helpful and he helped us to get a number...... I got a number 118 and we waited to be called ,at that time we were the only ones in the bank every one at their help desk (tables)was there and available.... so we waited ... people walk in and got numbers and was help. I asked after the third incl us (120)customer don't they see us?? they ignored us with no answer just a dirty look and a wave of the hand We left with a big disappointment and very surprised after 1 hour I phoned the branch manager but tomorrow is another day attitude!!! Please stay away from them they are bad news

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Replies (2)
Capitec Bank
Capitec Bank's reply31 Jan 2020, 10:25
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply06 Feb 2020, 14:12
Official
Good day Mr Coenraad As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank