Watch out for Capitec bank

I lodged a query with Capitec Immediately after I saw a An unauthorized Mr D Delivery Transaction. I was told On 13 December that the matter will be resolved in not more than 24 hrs since it happened 1****m away from me and I had my card with me. I was unable to book for a flight Scheduled for 16/12 because Capitec is Still investigating. I was told that R70 will be charged for the investigation. I told the consultant that, that was my fifth query and every time they charge for their careless mistakes. Is this their way of ******ing money from customers? Having a poor security or a lack thereof knowing that they will charge you to investigate and charge you for for reversal as well. Really....I regret the day I opened an account with you