1 reviews | Active since Oct 2015
Wasting my time
Earlier today i attempted to open a bank account with Capitec only to be turned away with what i feel is a pathetic excuse.<br> <br> As a proof of residence i brought an original Eskom tax invoice for last month only to be told it is not valid because it was addressed to a PO Box address instead of a physical address. The fact that the invoice did also contains my residential address later on the document had no weight. Capitec requires that the invoice be posted to a physical address even though i live on a plot with absolutely no postal service.<br> <br> Furthermore i have used the same invoices for FICA in the past with FNB, Bitx, and Satrix with no issues. What is good enough for those companies is not good enough for Capitec and i wasn't given a valid reason why.<br> <br> After a 30 minuted drive to visit my nearest branch and to be turned away for such nonsense, i am not only disappointed i am disgusted.
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
